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The St. Tammany Parish Communications District is dedicated to providing all Public-Safety Answering Points (PSAPs) with high quality, standardized education. The Communications District utilizes training courses developed through the APCO Institute to provide training for Public-Safety Telecommunicator (Basic Training), Communication Training Officer, Communications Center Supervisor and Fire Service Communications. The Communications District also provides specialized training to agencies that provide Emergency Medical Dispatching (EMD) to callers by certifying their employees using the APCO EMD Program. All of these training courses are nationally certified and recognized as superior training opportunities. Agency employees are also given equipment training to ensure that all call takers are capable of operating our state-of-the-art computerized telephone and mapping systems to its fullest extent.
APCO Basic Telecommunicator PST1, 6th Edition meets and exceeds the APCO Project 33 Revised Minimum Training Standards for Public Safety Telecommunicators (2004). APCO Project 33 training standards are widely recognized as the national industry standard for basic telecommunicator training. The PST1, 6th Edition course blends the knowledge and skill building information needed for a basic telecommunicator with the most up-to-date information on the technology and issues surrounding today's public safety communications center. The course includes “hot” topics such as Voice over Internet Protocol (VoIP), and the telecommunicator's role in the U.S. Department of Homeland Security's NIMS Incident Command System. There is also an extensive expansion of information on previously presented topics including entire modules dedicated to TTY and Telematics training. The PST1, 6th Edition course may be used for new-hire training and existing employee in-service training. All students successfully passing the final exam receive valuable APCO Institute certification demonstrating completion of a training course that meets and exceeds industry accepted national basic training standards. Instructional media and exercises used throughout the course reinforce the knowledge attained in lecture and demonstration. If taught by your own APCO Institute certified instructors, it becomes an economical way to train new hires at your time and pace. Training modules include:
Prerequisites: The APCO Institute Communications Center Supervisor course is designed for prospective, new or experienced communications supervisors who want to enhance their supervisory skills and knowledge. The topics covered in the course include:
Class lecture is supplemented by practical exercises that help students apply the lessons to their own agency policies and procedures. Students not only learn supervisory topics, but also learn how to work together in groups and cooperate to attain common goals. Prerequisites:
Communications Training Officer Course
4th Edition
APCO Institute has totally upgraded and redesigned the Communications Training Officer (CTO) course. The much anticipated revision focuses on the essential elements of a one-on-one training program. Topics include the roles and responsibilities of a trainer, adult learning styles, documentation, and counseling techniques. Students receive a CD with sample forms and a demonstration of APCO Institute's Expectations: Evaluation Software package. Practical exercises used throughout the course support the knowledge gained in lecture and demonstration. The course is available live or from the APCO Institute Online. If taught by your own APCO Institute-certified instructor, it becomes an economical way to certify your trainers. The instructor version includes a CD with PowerPoint files to enhance the learning experience and a pool of scenarios to use in class, as well as all the samples that students receive. Topics include
Prerequisites: Emergency Medical Dispatcher This course is based on the NHTSA National Standard Curriculum for EMD. Completion of the APCO Institute Emergency Medical Dispatcher course means that the student has met all of the requirements of the National Standard Curriculum - an important point for states that require compliance with the national curriculum. Topics covered provide the student with the knowledge and foundation to answer calls for emergency medical service and properly prioritize the response. The course also provides the student with the knowledge needed to convey proper pre-arrival instructions to the caller when needed. The topics covered in the course include:
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Know How to Dial 9-1-1 with the Phone You Own
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