APCO Basic Telecommunicator
PST1, 6th Edition meets and exceeds the APCO Project 33 Revised Minimum Training Standards for Public Safety Telecommunicators (2004). APCO Project 33 training standards are widely recognized as the national industry standard for basic telecommunicator training.
The PST1, 6th Edition course blends the knowledge and skill building information needed for a basic telecommunicator with the most up-to-date information on the technology and issues surrounding today's public safety communications center.
The course includes “hot” topics such as Voice over Internet Protocol (VoIP), and the telecommunicator's role in the U.S. Department of Homeland Security's NIMS Incident Command System. There is also an extensive expansion of information on previously presented topics including entire modules dedicated to TTY and Telematics training.
The PST1, 6th Edition course may be used for new-hire training and existing employee in-service training. All students successfully passing the final exam receive valuable APCO Institute certification demonstrating completion of a training course that meets and exceeds industry accepted national basic training standards.
Instructional media and exercises used throughout the course reinforce the knowledge attained in lecture and demonstration. If taught by your own APCO Institute certified instructors, it becomes an economical way to train new hires at your time and pace.
Training modules include:
Introduction to Your New Career (roles and responsibilities of the position)
Interpersonal Communications
Telephone Communications Techniques: Call Processing
Telephony - Traditional Technology
Telephony - Emerging Technology
Telephony - TTY
Telematics
Computer Aided Dispatch & Related Technologies
Radio Communications Techniques
Radio Technology
Call Classification
NIMS Incident Command System
Liability Issues
Preparing for Your New Career (stress management)
Prerequisites:
None
APCO Institute has totally upgraded and redesigned the Communications Training Officer (CTO) course. The much anticipated revision focuses on the essential elements of a one-on-one training program. Topics include the roles and responsibilities of a trainer, adult learning styles, documentation, and counseling techniques. Students receive a CD with sample forms and a demonstration of APCO Institute's Expectations: Evaluation Software package.
Practical exercises used throughout the course support the knowledge gained in lecture and demonstration. The course is available live or from the APCO Institute Online. If taught by your own APCO Institute-certified instructor, it becomes an economical way to certify your trainers. The instructor version includes a CD with PowerPoint files to enhance the learning experience and a pool of scenarios to use in class, as well as all the samples that students receive.
Topics include
CTO Roles and Responsibilities
Approaches to Training
Liability
The Adult Learner
Communicating with Your Trainee
CTO Program Overview
Performance Evaluation
Daily Documentation
Objective vs. Subjective Comments
Prerequisites:
Students must have successfully completed a formal basic telecommunicator course.
Emergency Medical Dispatcher
This course is based on the NHTSA National Standard Curriculum for EMD. Completion of the APCO Institute Emergency Medical Dispatcher course means that the student has met all of the requirements of the National Standard Curriculum - an important point for states that require compliance with the national curriculum.
Topics covered provide the student with the knowledge and foundation to answer calls for emergency medical service and properly prioritize the response. The course also provides the student with the knowledge needed to convey proper pre-arrival instructions to the caller when needed.
The topics covered in the course include:
EMD Roles and Responsibilities
Legal and Liability Issues in EMD
National and State Standards for EMD
Resource Allocation
Layout and Structure of the APCO Institute EMD Guidecards
Obtaining Information from Callers
Anatomy and Physiology
Chief Complaint Types
Quality Assurance & Recertification
Stress Management
Fire Service Communications, 1st Edition
APCO Institute's Fire Service Communications, 1st Edition course raises the bar for in-service fire communications training! This dynamic course covers the terms, techniques and protocols required for excellence in fire service call taking and dispatch.
The topics covered in the course include:
Overview of firefighting and the fire service
Fire service apparatus, equipment and terminology
Fire service communications systems
Fire service call processing
Fire service dispatch procedures
Handling fire service incidents (comprehensive call guides for fire related, rescue related, technical rescue and search & rescue incidents)
The National Incident Management System and Incident Command System (in-depth training meeting IS-100 and IS-700 training requirements)
Understanding and handling HAZMAT incidents
Understanding and handling terrorism incidents
The course manual contains numerous photographs and illustrations to bring the course material to life and serves as an excellent reference source once back on the job.
APCO Institute certified instructors who successfully complete this course can upgrade their instructor certificate to teach this dynamic course in-house or regionally for the cost of the course books only!!
Instructional media and exercises used throughout the course reinforce the knowledge attained in lecture and demonstration. If taught by your own APCO Institute certified instructors, it becomes an economical way to train your staff at your own pace.
Prerequisites:
Students should have already completed basic telecommunicator training
