For All Phones

• Dial 9-1-1.
• Give the 9-1-1 call taker the location of your emergency and your phone number.
• Describe what type of help is needed (police, fire, ambulance).
• Stay on the line and answer the call takers questions.
• Don’t hang up until the call is completed

Inactive or Donated Cell Phones

• 9-1-1 calls can be places from an inactive or donated cell phone (one without a service plan).
• The 9-1-1 system may not receive location Information. Give the call taker your location immediately.
• Call 9-1-1 back immediately if you call is dropped because inactive cell phones cannot receive any incoming calls. Including those from a 9-1-1 call taker.

Kids Cell Phones

• Some phones marketed to children have a non traditional dialing pad. An adult may need to program the phone to dial 9-1-1.
• Teach your children to dial 9-1-1 only in an emergency.
• Help you children understand what an emergency is by providing examples.
• Help your children learn their address and phone number.

Public Education Program

St. Tammany Parish 9-1-1 education may save lives. In response to the growing need for 9-1-1 education, the St. Tammany Parish Communications District has implemented educational programs for local schools and community groups throughout St. Tammany Parish.  The St. Tammany Parish Communications District is dedicated to educating the public in all of St. Tammany Parish about the purpose and the proper use of the emergency phone number 9-1-1.

Due to today’s rapidly changing technology it is vital that the resident’s of St. Tammany  know how and when to dial    9-1-1 with the phone they own.

When should you call 9-1-1?

Nine-one-one should only be used in an emergency situation. An emergency is any situation that requires immediate assistance from the police/sheriff, the fire department or an ambulance. If you are ever in doubt of whether a situation is an emergency you should call 9-1-1. It’s better to be safe and let the 9-1-1 call taker determine if you need emergency assistance.

Never Prank Call 9-1-1

It’s a prank call when someone calls 9-1-1 for a joke.  If 9-1-1 lines or call takers are busy with prank calls, someone with a real emergency may not be able to get the help they need.